Privacy Policy

Last updated: 14 November 2026

This policy explains what Produceflix collects, why, and who it is shared with. Produceflix is operated from New Zealand and follows the New Zealand Privacy Act 2020.

What we collect

• Account details: your email address and a scrambled (hashed) version of your password. We never store your actual password.
• What you make: the ideas you type, your scripts, and the pictures, voices and videos made for you, plus any pictures you upload.
• Purchases: which plan or top-up you bought and your credit history. Card details are entered on Stripe’s pages and never reach us.
• Technical details: your internet address (IP), used to limit abuse such as repeated sign-ups and password guessing.

How we use it

To run your account, make your videos, take payments, send you account emails such as password resets, prevent abuse, and fix problems. We do not sell your information and we do not show adverts.

Who we share it with

Only the companies needed to run the service:

• Anthropic writes the script from your idea.
• Google (Gemini) makes the voices, pictures and animated clips from the script.
• Stripe handles payments.
• Railway hosts the website and stores your files.
• Resend delivers our emails.

These companies may process information outside New Zealand, including in the United States. Do not put private information about yourself or other people into your video ideas.

Cookies

We use one cookie, to keep you logged in. We do not use advertising or tracking cookies.

How long we keep it

Account details and saved projects are kept while your account is open. Files that are not part of a saved project may be deleted after 30 days. Payment records are kept as long as tax law requires.

Your rights

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete your account. Email support@produceflix.com. If you are not happy with our answer you can contact the Office of the Privacy Commissioner (privacy.org.nz).

Children

Produceflix is for adults aged 18 and over.

Changes

If we change this policy in a way that matters, we will tell you by email or on the site.