Terms of Service

Last updated: 14 November 2026

These terms cover your use of Produceflix, a tool that turns an idea into a short video using artificial intelligence. Produceflix is operated from New Zealand. By creating an account you agree to these terms.

Your account

• You must be 18 or older to use Produceflix.
• Keep your password private. You are responsible for what happens in your account.
• One free trial per person. We may close accounts created to get extra free trials.

Credits, plans and top-ups

• Making pictures, voices and animated clips uses credits. The Billing page shows what each thing costs.
• Free trial credits work for pictures only.
• A plan gives you a fresh set of credits each month. Unused plan credits do not carry over to the next month.
• Top-up credits are added on top of your plan credits and stay on your account until you use them.
• Plans renew each month until you cancel. You can cancel at any time from the Billing page. Cancelling stops future payments.
• If something fails on our side while making a picture or clip, the credits for it are returned to your account automatically.
• Prices may change. A price change never affects a period you have already paid for.

Refunds

All sales are final, except where the law gives you a right to a refund. See the Refund Policy.

What you may not make

Do not use Produceflix to make content that is illegal, that sexualises children, that harasses or threatens people, that impersonates a real person in a misleading way, that infringes someone else’s copyright or trade mark, or that is designed to deceive people about real events. We may remove content and suspend accounts that break these rules.

Your content

• You keep whatever rights exist in the ideas you type in and the videos you make. You may use your videos commercially.
• Videos are made by artificial intelligence. They can contain mistakes, and similar results may be produced for other people. Check your video before you publish it. You are responsible for what you publish.
• Many platforms ask you to label AI-made content. Following those rules is up to you.

Storage

Projects you save are kept while your account is open. Pictures, voices and videos that are not part of a saved project may be deleted after 30 days. Download any video you want to keep.

Availability

We work to keep Produceflix running but cannot promise it will always be available or error-free. Produceflix relies on other companies’ AI services, which can change or become unavailable.

Liability

To the extent the law allows, Produceflix is provided as it is, and our total liability to you is limited to the amount you paid us in the three months before the claim. Nothing in these terms limits rights you have under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be excluded.

Changes and closing accounts

We may update these terms. If a change is significant we will tell you by email or on the site. You can stop using Produceflix at any time, and you can ask us to delete your account by emailing support@produceflix.com.

Law

These terms are governed by the law of New Zealand.

Contact

Questions? Email support@produceflix.com.