Refund Policy

Last updated: 14 November 2026

All sales are final. Plans and top-ups pay for AI processing that we are charged for as soon as you use it, so we do not offer refunds for change of mind or for unused credits.

What you can always do

• Cancel any time. Open Billing and choose Manage subscription. Cancelling stops all future payments.
• Failed generations. If a picture or clip fails on our side, its credits are returned to your account automatically.

Your legal rights

Nothing here removes rights you have under consumer law, including the New Zealand Consumer Guarantees Act 1993. If the service was not provided as described, or you were charged in error (for example charged twice), email support@produceflix.com and we will put it right.

Contact

Email support@produceflix.com with the email address on your account and what happened.